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Cisco Finesse - Unifi Communications Solutions

Cisco Finesse

Cisco Finesse - Next-Generation Collaborative Customer Care

Cisco Finesse is an advanced agent and supervisor desktop designed to provide a collaborative experience for your customer service organisation. As well as improving the customer experience it offers a user-centric design that enhances customer care representative satisfaction as well.
Your customer service group may handle thousands of inquiries from customers and prospects every day. The success of your business may depend on your customer service representatives being able to respond quickly and efficiently with the information that customers request. Cisco Finesse enables you to do this.

Cisco Finesse

Cisco Finesse provides:

  • An agent and supervisor desktop that integrates traditional contact centre functions into a thin-client desktop
  • A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required
  • A single, customizable "cockpit", or interface, that gives customer care providers quick and easy access to multiple assets and information sources
  • Open web 2.0 APIs that simplify the development and integration of value-added applications and minimize the need for detailed desktop development expertise
Because they work with a number of different applications, customer service representatives must have a wealth of information at their fingertips. The Cisco Finesse desktop provides easy access to these applications and information sources from a single, customizable "cockpit". Providing this unique access to information helps your customer care representatives deliver fast, accurate service and resulting in satisfied and loyal customers who will come back and do business with you again.

Desktop for Customer Collaboration Solutions

The Cisco Finesse desktop is the next-generation agent and supervisor desktop for Cisco Customer Collaboration solutions, providing easy access to the applications and information required by your customer service organization through a customizable web-based interface. It offers your customer care representatives an intuitive, easy-to-use desktop design to help improve their performance and satisfaction, in turn enhancing their ability to provide quality customer service.
The Cisco Finesse solution meets this challenge by creating a personalized desktop work environment using a web-based interface. The Cisco Finesse desktop provides a single, customizable cockpit that enables your customer care representatives to take advantage of multiple assets and information sources to assist customers.
Fast, efficient, accurate service results in happy, satisfied, and loyal customers who will return to do business with you again. And it saves operational costs for your business.
The Cisco Finesse agent and supervisor desktop for Cisco Unified Contact Centre Enterprise and Unified Contact Centre Express integrates traditional contact centre functions into a thin-client desktop. A critical characteristic is that every desktop is 100-percent browser-based and implemented through a Web 2.0 interface - no client-side installations are required, thus reducing your total cost of ownership (TCO). The Cisco Finesse desktop also provides a Web 2.0 software development kit (SDK) and gadgets to enable developers to get started quickly with implementing in your environment.
To find out how Unifi Communications Contact Centre Solutions can help your business, please contact us today on 0208 943 9333 or e-mail