The Orchard was founded in 1997 and now operate globally as an independent music and video distribution company. Head quartered in New York, they have offices across the world including an office in London. Expansion of the London office dictated a move to a new office in Bermondsey, London. At the same time they needed to upgrade their telephony system to accomodate more users and to provide more advanced features than their existing system.
The Orchard approached Unifi Communications to recommend a new business phone system that would support them in their new office and would allow for future growth. Unifi's solution, is based on the Cisco Unified Communications 500 and provides The Orchard with advanced communications functionality. All employees have a Cisco 7945 IP Phone that connect back to the Cisco UC500 via a Cisco 2960 power over Ethernet switch. A Cisco 7937 IP Conference Phone is also used in the meeting room to provide superior wideband voice and microphone quality for conference calls.
With up to 25 calls being made at any one time, Unifi have provided a SIP Trunk for all calls into and out of the office. The monthly rental savings being made from using SIP over ISDN30 alone allow the system to pay for itself in less than 2-years. As a global company, The Orchard also make a lot of international calls so further savings are made due to the very competitive call rates available from SIP. By using a SIP Trunk, Unifi were also able to port The Orchard's existing number to the new system, which saved the expense of producing new marketing material with new numbers. Unifi have also provisioned new direct dial numbers for all employees.
All users have advanced voicemail features through Cisco's Unity Express product.
Due to the importance of the phone system to their business, The Orchard also takes advantage of Unifi’s managed services. This provides The Orchard with the peace of mind that if something does go wrong, Unifi’s experts are on hand to proactively resolve any issues quickly so there is minimal impact on the continued success of their business.