Improve Productivity and Customer Loyalty
Cisco Unified Contact Center Express
At Unifi Communications we understand that how a business interacts with their customers has a massive impact on success. A positive customer experience will increase sales and customer loyalty.
Cisco Unified Contact Center Express (Cisco Unified CCX) delivers the sophisticated customer interaction management solution that our customers require today. Cisco Contact Center Express is a comprehensive contact center solution for both formal and informal contact centres for all mid market business
Cisco Contact Center Express allows customer to choose their method of contact – voice, email, chat, web, text and social media. It also allows you to manage that choice in an efficient manner, in the same way you manage calls today. Cisco Contact Center Express allows all customer interaction to be managed, prioritised and reported on. A well designed contact centre solution will increase agent productivity, drive up customer satisfaction and transform the business intelligence from advanced reporting tools.
The Right Customer Service Solution for Your Business
The importance of the right contact centre provider is hard to underestimate - 74% of people would change supplier based on a poor experience with a contact centre.
Of businesses that do have a contact centre function, 59% claim their businesses could not produce reports that measure agent, contact centre, sales and support team performance. Unifi Communications contact centre solutions will allow you to access this information visually to get a true picture of how your customer service function is performing. Both in real-time to make immediate changes and historically to make informed decisions for the future.
Features and Capabilities
Cisco Unified Contact Center Express offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.
Cisco Unified Contact Center Express provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Cisco Contact Center Express offers:
- Sophisticated call routing and comprehensive contact management capabilities
- E-mail, Web Chat and social media integration
- Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
- Presence integration to help increase caller satisfaction through improved agent performance and expertise
- Workforce optimization, including workforce management and advanced quality management
- Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center
Cisco Unified Contact Center Express is available in three packages tailored to meet your customer contact requirements.
Primary Business Benefits Include:
- Improved customer satisfaction and loyalty with comprehensive contact management
- Improved workforce productivity so you can do more with less
- Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
Unifi Communications can support you in the deployment and support of Cisco Contact Center Express solutions. To find out how a modern contact centre solution can increase customer loyalty and profits, contact us today.