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Unified Communications for Small Businesses

Unifi Communications can offer even the smallest business voice functionality previously only available to large enterprise businesses. Based on Cisco’s Smart Business Communication System (SBCS) for Small Business, this affordable solution provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 100 users.

Components of this solution include:

• Cisco Unified Communications Manager Express for call processing of Cisco Unified IP phones, providing a feature rich phone system
• Cisco Unity Express for voice messaging and Automated Attendant, to help improve communication among employees and with customers
• Capability for business owners and employees to be securely connected to the office while they are travelling or working from their home offices
• Integrated Power over Ethernet (PoE) local-area network (LAN) switches that will power your PC and voice network within your office environment
• Network security functions through Cisco IOS Firewall, which protects the Internet entry point into your network, and virtual private network (VPN), which gives up to 10 remote users highly secure access to your network
• Optional integrated wireless LAN (WLAN) capability to enable mobile networking, which can help increase employee flexibility and productivity
  

Cisco SBCS also supports:

• Cisco Unified IP phones, including wireless handsets and Session Initiation Protocol (SIP) phones
• Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM
• An ability to expand switching capabilities through a connection to Cisco Catalyst® 520 Series Switches, which provide an additional 8 to 24 ports

Unifi's voice solutions can utilise IP Trunking to carry your voice traffic to and from the public switch telephone network.